Refund and Returns Policy

Overview

Our refund and returns policy lasts 4-14 days, depending upon the category of item/s as mentioned below.

If the specified days have passed since the delivery of the product, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Some products like special prepared Jams, special prepared Candy can not be returned.

Additional non-returnable items:

  • Gift cards
  • Downloadable products

To complete your return, we require a receipt or proof of purchase.

There are certain situations where we only provide partial refunds:

  • Products half-eaten
  • Used handicrafts
  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  • Items returned more than 4-14 days after delivery.

Refunds

Once your return is received and inspected, we will email you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, your refund will be processed, and we will transfer the amount via the original payment method within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first recheck your bank account.


If you’ve rechecked your bank account and you still have not received your refund yet, please contact us at contact@gshunzadryfruits.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same product, email us at contact@gshunzadryfruits.com and send your item to GS Hunza Dry Fruits, Rahimabad, Danyore, Gilgit +92 314 2221661.

Shipping returns

To return your product, you should mail your product to

GS Hunza Dry Fruits,

Rahimabad, Danyore, Gilgit

+92 314 2221661.

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the shipping fee will be deducted from your refund.


Depending on where you live, the time it may take for your exchanged product to reach you may vary.


Please return the products via TCS or Leopards Courier Services and email us the tracking number. We don’t guarantee to receive your returned item unless you use a trackable shipping service like the ones mentioned above.

Need help?

Contact us at contact@gshunzadryfruits.com or WhatsApp for questions related to refunds and returns.