Last updated on 24th April 2024.
Overview
Our refund and returns policy last 7-14 days, depending upon the category of item/s as mentioned below.
- Dried Fruits, Hunza Candy, Honey & Jams Nuts, Nut Oils, Grains & Cereals: 7 days
- Handicrafts: 14 days
If the specified days have passed since the delivery of the product, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Some products like custom/special prepared Jams, and specially prepared Candy can not be returned.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where we only provide partial refunds:
- Products half-eaten
- Used handicrafts
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Items returned more than 7-14 days (Depending on the category) after delivery.
Complaints
For any complaints or queries about this website, our products, or our service, you can WhatsApp us at this number 03407324137
or on this email info @ hunzafoodways . com We shall use our best endeavours to respond to your complaints or queries within 2 days
of receipt.
In case of a complaint for any defective or incorrect product, you must ensure that you share proper and complete evidence of receiving
an incorrect or defective product such as receipts, pictures, and videos.
Expected Timelines
After receiving and confirming your order, we may take up to 2 days for processing and pack your order. When the order is processed, we will hand over the parcel to our partnered courier company such as Leopards Courier or TCS and as we ship directly from Gilgit, the parcel can take about 3-7 business days for delivery.
This timeline is only tentative and we shall not be liable for any delays arising out of any events outside our reasonable control.
Cancellations
For new orders, we confirm the address before dispatching the parcel by messaging you on WhatsApp. After your confirmation, we will dispatch the parcel. You have the option to cancel or edit the order during this time. After the parcel is shipped, your parcel can not be canceled, however, rest assured that you are guaranteed under our free returns policy if the product is not as advertised.
Shipping Returns & Fees
Condition A: Product is damaged or not what is advertised:
We will issue a shipping label, and you will be asked to print the shipping label and hand it over to the specified courier. You’ll not be charged the shipping fee and you’ll receive the complete refund.
Condition B: Product is no longer needed, taste not liked (for food items), or all other scenarios not in Condition A:
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable if you receive a refund, the shipping fee will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Refunds
Once your return is received and inspected, we will inform you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and we will transfer the amount via the original payment method within a certain amount of days. If you paid via cash on delivery, the refund will be sent via Raast transfer to your bank account(or another payment method if Raast is not available).
Late or missing refunds
If you haven’t received a refund yet, first recheck your bank account.
If you’ve rechecked your bank account and you still have not received your refund yet, please contact us.
Exchanges
We only replace items if they are defective, not what was advertised or damaged. If you need to exchange it for the same product, contact us as soon as possible and we will arrange the exchange.
Please return the products via Leopards Courier Services or TCS only and email us the tracking number. We don’t guarantee to receive your returned item unless you use a trackable shipping service like the ones mentioned above.
Need help?
Contact us for questions related to refunds and returns.