Overview
Our refund and returns policy last 4-14 days, depending upon the category of item/s as mentioned below.
- Dried Fruits, Hunza Candy, Honey & Jams: 4 days
- Nuts, Nut Oils, Grains & Cereals: 7 days
- Handicrafts: 14 days
If the specified days have passed since the delivery of the product, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Some products like special prepared Jams, and special prepared Candy can not be returned.
Additional non-returnable items:
- Gift cards
- Downloadable products
To complete your return, we require a receipt or proof of purchase.
There are certain situations where we only provide partial refunds:
- Products half-eaten
- Used handicrafts
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Items returned more than 4-14 days after delivery.
Refunds
Once your return is received and inspected, we will email you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and we will transfer the amount via the original payment method within a certain amount of days. If you paid via cash on delivery, the refund will be sent via Raast transfer to your bank account.
Late or missing refunds
If you haven’t received a refund yet, first recheck your bank account.
If you’ve rechecked your bank account and you still have not received your refund yet, please contact us.
Exchanges
We only replace items if they are defective, not what was advertised or damaged. If you need to exchange it for the same product, contact us as soon as possible and we will arrange the exchange.
Shipping returns
To return your product, you should courier your product to
GS Hunza Dry Fruits,
Rahimabad, Danyore, Gilgit
+92 314 2221661 +92 340 7324137
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable in most cases. If you receive a wrong parcel we will pay the shipping fee. In all other cases, if you receive a refund, the shipping fee will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Please return the products via Leopards Courier Services or TCS and email us the tracking number. We don’t guarantee to receive your returned item unless you use a trackable shipping service like the ones mentioned above.
Need help?
Contact us for questions related to refunds and returns.
Last updated on 21st May 2022.